Information | Primrose House B&B Nottingham

ABOUT US

Based in Nottingham, Arbex Tree Surgeons is a specialist tree surgery company.

We provide tree services to both private and commercial clients.

Paul Shouls the owner says: – “We do free quotations for our customers, offer impartial advice, and stick to the price agreed. We want to give great service to all our clients at a competitive cost.”

QUOTATIONS

Do you charge for a quotation?: No. Quotations are free and can be provided in writing.
Can you give me a price over the phone?: Yes, but it would only be an estimate. Due to the varying factors such as access for dragging out the waste, position of trees in relation to buildings and access etc. we would always recommend a site visit for an accurate quotation.

FAQs

Do I have to be at home when you come to do the work?: No, providing we have adequate access and all the information we need.
Do you need anything such as power from us?: No. We just need good access. All our machines are petrol or diesel powered.
What methods of payment do you accept?: We take cash, cheque or payment via BACS. We will send you a written invoice if you want one.
What happens to the waste?: It depends on the job. Branches are normally chipped – heavy timber taken away. Chippings are sent to farms for animal bedding. Some timber is used for logs.
Can I keep the logs or chippings?: You can keep anything you like. It is normally cheaper if we do not have to take waste away, but be aware, even a small tree produces lots of waste!
Will stump regrow?: It depends on the species. We can arrange for the stumps to be ground out if necessary.

INSURANCE

Safe and sure

Our insurance: We have an exemplary safety record, but just in case, we have £5 million public liability insurance. Certificates are available on request.
Training: We use the NPTC professional training system to ensure standards are maintained. Our tree climbers hold professional qualifications: NPTC CS30, CS31, CS38 and CS39.
First aid: There is always a trained first aider on site. We constantly review our policies ensuring our methods are up to date and our staff refreshed on safety procedures
Risk assessments: Risk assessment specific to the task is always done before work starts and all the team are briefed. A copy is available on request.
Our standards: All our tree work is carried out according to British Standards (BS3998). Each of our teams is lead by a chargehand who organises the team and carries out a risk assessment before work begins.
Health and safety policy: Our company Health and Safety policy document details the health and safety responsibilities of our staff. A copy is available on request.

REVIEWS & TESTIMONIALS

"The team worked very fast and did exactly what was needed. They left my garden tidy. I would recommend them."

Mrs Macdonald, East Bridgford
"Everyone needs good, reliable tradesmen — when you find one, you never let them go! Thank you the Arbex team."

Mark Kade, Nottingham
"My huge fir tree has now gone and the kitchen now has light! Thank you for a great job. I will recommend you to our friends."

Mrs Blythe, West Bridgford
"A fantastic job! I wanted an old apple tree sorting out as it was overgrown. Paul and his team did a super job and left my garden very tidy. They are now booked for more work."

Jan Johnson, Cotgrave
"Thank you for the excellent job that you and your staff did when felling a tree in my garden last week. I was extremely pleased with the professional manner in which you carried out the work and will not hesitate to recommend your services to other people in this community."

Mrs K. Strickland, Bassingfield
"The Arbex team have just done another excellent job for me cutting back my overgrown garden and removing several trees. I have used them several times previously and happily recommend them to everyone. Paul gives excellent advice, a fair price, the work is done efficiently and everywhere is left clean and tidy. Thank you and well done."

Wendy Clubley, Colwick
"Arbex recently undertook a 5 hour job for us. Thoroughly professional approach to the task right from providing quote through to completing the job (including dealing with getting Council approval for the work). The team worked politely and efficiently throughout and I would have no hesitation in recommending them."

Hugh and Jane, Edwalton
"I just wanted to let you know that Arbex Tree surgeons attended the fire station yesterday to deal with our trees and I wanted to let you know that the service they delivered to us was fantastic. They were extremely professional, courteous and helpful. They have made an excellent job that has made a significant improvement to the working conditions in the rear yard. I did thank them when they left but if you get the opportunity to speak to them again please pass on my comments as this standard of service requires recognition."

Frazer, Southwell

TREES & THE LAW

What are my responsibilities as a tree owner?: If a tree is growing on your property, you have a responsibility to ensure it is maintained in a safe state and that it does not cause damage to your neighbour’s property or injury anybody. In law this is dealt with under Common law Duty – the duty of care.
My neighbour’s tree overhangs my property. What are my rights?: You are entitled to cut branches that overhang your boundary, but you are not allowed to trespass to achieve this. It is always best to talk to the neighbour first to reach an agreement. You should offer the cuttings to the neighbour.
What is a Tree Preservation Order? (TPO): “A Tree Preservation Order is a direction imposed by the Local Planning Authority that makes it an offence to prune, fell, uproot, damage or destroy a tree without the authority’s permission.” You can find out whether or not your tree is covered by TPO by phoning your council’s planning department. You would fill in a form and the council will often visit to see the tree. They do not normally charge for this. We can do all this for you if you would like us to.
What is a Conservation Area?: “A Conservation Area is a section of land considered of special interest due to its physical appearance and/or historical factors. If your tree is within such an area, you will need permission from your local council before any tree work can be done.” We can apply for this on your behalf if needed.
I’m having problems with leaves falling from my neighbour’s trees: Leaf fall is a natural occurrence and no responsibility attributes itself to the tree’s owners.
My neighbour’s trees cast large amounts of shade over my garden. Do I have a “right to light?”: There is no effective right to light or a view in English law. The prescriptions act does afford a right to light, however it is severely limited and using it in relation to trees is problematic and generally unsuccessful. Some councils are starting to enforce a maximum height of 2m for hedge disputes.